RETURN & EXCHANGE

Sometimes things just don't work out, and we totally understand. You can return your ALP Sunnies within 14 days of purchase for either a full refund or an exchange. For more details check our return policy.

1- What are you upto?

2- What prouduct did you order?

3- Is the item unpackaged?

4- Are there any scratches on the product?

4- How many days ago did you receive the product?

Return Step 1
1

Want to exchange/return the product?

Return Step 2
2

Send the item back to Anna Lou Paris

Return Step 3
3

Get your money back /item exchanged after inspection by ALP team

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Once your items are inspected by the team, you'll get your refund typically within 48 hours.
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  • Items purchased in the last 14 days.
  • Items must be in an unused/unworn state within their original packaging
  • Must include original packaging (case, promotional materials, i.e.)
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  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Gift Cards
  • Products not purchased from our official website
  • Exchanges / Replacements / Items purchased at a retailer

RETURN POLICY

  • Returns/exchanges are only valid on items that are in unused and unworn state within the original packaging.
  • If replacement sunglasses are less or more expensive, then the difference will be refunded or paid respectively.
  • Refunds can take up to 3 working days to process and up to 10 working days to reflect in your account depending on the method of payment. Cash refunds and debit card refunds will be done via IBFT.
  • You will receive an email notification when your refund or exchange is processed.
  • Your refund will be only for the cost of the product only, shipping fees will NOT be refunded.

BREAKAGE PROTECTION

If not handled properly, sunglasses can break. Breakage Protection at Anna Lou Paris means that you can return your new Sunnies to us, with your proof of purchase, and get an identical pair by paying only 50% of the full retail price*

  • If the same pair of sunglasses are out of stock or discontinued, you can:
    • Get another pair of equal value by paying only 50% of the full retail price* of the original pair.
    • If your replacement pair is of a greater value than your original pair, 50% of the full retail price of your original pair will be deducted from your replacement pair.
  • You can enjoy this offer only once within the first 12 months of your purchase from annalouparis.com
  • Incase of an exchange, you will be responsible for the associated shipping cost.

*Full retail price means the original selling price before markdown or any reduction in price.
For an Exchange, please include the following:

  • Your Full Name
  • Address
  • Phone Number
  • reason for the exchange

Please contact our Customer care for your return and exchange requests at customercare@Anna Lou Paris.com or 0348-111-2(ALP).