• We do NOT offer exchange of product once your order has been delivered. We at Anna Lou Paris believe in customer satisfaction, to ensure this we offer you the opportunity to consult with our style team before your place your order to help you find the right product for you, the right shape and color given your preference.
  • In the rare case the product you received is damaged, we apologize for the inconvenience. We try our best to make sure that your order reaches you in excellent condition. However, in such a situation you can email us at or inbox us on our Instagram or Facebook account with your order details and we will send you a replacement. Claims of Damaged or Broken product can be made within 7 working days of making the purchase.

1- What are you upto?

2- What prouduct did you order?

3- Is the item unpackaged?

4- Are there any scratches on the product?

4- How many days ago did you receive the product?

Return Step 1

Want to exchange the damaged product?

Return Step 2

Send the item back to Anna Lou Paris

Return Step 3

Get your item exchanged after inspection by ALP team

Cash Refund

  • Anna Lou Paris does NOT have a cash refund policy.

Order Cancellation Policy

  • Your order can only be cancelled within 10 hours of placing it, after 10 hours, it will be dispatched and cannot be cancelled.


  • We offer FREE shipping across Pakistan. Shipping can take up to 3-4 working days for Rawalpindi and Islamabad and up to 4-5 working days for other cities.


  • We reserve the right to turn down an order of a customer who has in the past refused to receive their order at the time of doorstep delivery.

Please contact our Customer care for your return and exchange requests at customercare@Anna Lou or 0348-111-2(ALP).